1. Introduction
This Privacy Policy (“Privacy Policy”) explains how Artisan Technologies LTD owners of TaskMe ( “TaskMe” ) and its affiliates intend to collate, make use of, and manage your Personal Information on the TaskMe Platform. It will also inform you about your legal rights concerning that information.
Your use of the TaskMe Platform signifies your acknowledgment that you have read and understand this Privacy Policy, and our Terms of Service (jointly referred to herein as the “Agreement”). The Agreement regulates your use of the TaskMe platform. TaskMe will gather, utilize, and manage your information in manners that are consistent with the Agreement.
2. General Terms
For ease of use in this Privacy Policy:
Artisan Technologies LTD may be cited as "TaskMe," “we,” “our,” or “us.”
We refer to a user of the TaskMe Platform as “User,” “Users,” “you,” “your,” or “Client” and “Tasker,” as appropriate.
The platform that we offer on our website (https://www.taskmenigeria.com/) is referred to as the “Site.”
The mobile applications (whether on iOS or Android) are referred to as the “Apps.”
TaskMe’s Websites, Apps, and related services, information, and communications are collectively referred to as the “TaskMe Platform.”
“Terms of Service” refers to our Terms of Service, which can be found here. This Privacy Policy is incorporated into and considered a part of, the Terms of Service.
3. Collected Information.
Information provided by you to TaskMe
At TaskMe we collect certain information that is personally identifiable to you, these include information that identifies, is relating to, can describe, can be associated with you, or is reasonably able to be associated with you (“Personal Information”). Examples of Personal Information that TaskMe collects include but are not limited to:
Contact Information. Information including your name, postal address, mobile phone number(s), and electronic mail address.
Billing Data, we may require information such as your Bank Verification number, debit card number, expiration date, and security code as necessary to process your payments.
Identification Information. For Taskers, we may collect your Personal Information, such as your date of birth and address and national identification number, if applicable, along with any other information that may be needed to validate your identity.
Financial Information. To help Taskers set up their payment accounts and For Clients to make payments to them; and for TaskMe fees, we may collect financial information such as your bank account number, your Bank Verification Number, Tax Identification number, and any other applicable information. We use this information to aid in the operation of the TaskMe Platform and to make sure that payment made by Clients gets to the Tasker. Doing this is necessary for operating our legitimate needs in the provision of the TaskMe platform, and in completing our contractual obligations to our Users. For the safety of your financial information, we have contracted with a third party to maintain and process your payment information.
Promotional Information. To convey to you certain products and services of TaskMe, like newsletters, surveys, and other similar things which are optional and place you under no obligation to participate or provide your information to us with respect to them. Offerings of the TaskMe Platform, such as newsletters, surveys, contests, and the like are optional and thus you are not required to enter them or to give us your data in connection with them. In the event that you agree to make use of TaskMe Platform offerings, your data will be used (where applicable) to send you newsletters and other communications that are designed with the information you provide to us or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the TaskMe Platform. You can opt out of receiving marketing communications from us by following the information in section 7.
Employment Information. We may from time to time require and collect information about your employment and education history, transcripts, writing, and references where necessary for the consideration of a job application you submit for positions open in our organization.
Content Information. You may at your discretion decide to send Personal information to TaskMe via email or chat in order to make inquiries about the TaskMe Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the TaskMe Platform (such as through our chat functionality).
In order for us to provide you our services through the TaskMe platform We need certain information to enable you to complete your registration with us. For example, We require
certain information about Clients, such as a Clients first and last name, email address, and house address to facilitate the creation and administration of your TaskMe account. Additionally in order to fulfill booking requests with regards to the time and place you would like the Task carried out, as well as your Billing data. We also collect first and last names, email addresses, mobile phone numbers, house addresses, and Banking information, to enable the creation and administration of your account as well as facilitate communications between you and other Users through the TaskMe Platform. In addition, we collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.
Third Party Information. We from time to time work in conjunction with Third-PartAgents to carry out checks on a Tasker identity and or criminal background, with the aim of advancing our legitimate interests in making sure our Users are safe and making sure the integrity of our platform is uncompromised.
4. Information TaskMe Collects Automatically
When you use the TaskMe Platform we automatically collect certain information, We have outlined the information we collect automatically below.
Service Use Data, this includes data we collect about features you use, pages you view, electronic mail and adverts you check, features of the TaskMe Platform that you view and interact with when you browse, and your referring and exiting pages.
Device Data, this includes data on the kinds of device you use to access the TaskMe Platform, information about your web browser, your ISP, the operating system running on your device, or the language and region with which you, and from which you browse and your IP address. Whenever you make use of the TaskMe Platform TaskMe may collect some types of information automatically making use of cookies or other forms of technology, these may include but are not limited to the type of computer system or mobile device you make use of, your computer system or mobile device IP address, your computer systems operating system, the type of internet browser you utilize and how you make use of the TaskMe Platform (“Device Information”). TaskMe may make use of the Device Information for security and fraud prevention purposes. Making use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the TaskMe Platform unavailable and such technologies are outrightly forbidden on the TaskMe Platform.
Location Data, this includes general location data (for example data about your location gotten from your IP address, or data such as your city), and, if you give your consent, precise location data (such as latitude/longitude data). Whenever you access the TaskMe Platform through a native mobile application, we make use, with your consent when such is required by law, GPS technology (or other similar technology) to your location at that point in time in order to identify the city in which you are located and show the relevant location map determine your current location in order to determine
the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.
Cookies and similar technologies Our use of these kinds of technologies is described in our Cookie Policy, it outlines the different classes of cookies and similar technologies employed by us on the TaskMe Platform and the reasons why we use them.
5. TaskMe's Use of Information
We collate and utilize information for business and commercial purposes in accordance with the practices described in this Privacy Policy. We collate and utilize information for
purposes including:
● The operation and availability of the TaskMe Platform. Your data is utilized by us to connect you with other Users, to aid you in posting, selecting completing, and paying for tasks, to enable us to perform our contractual obligations with our User;
● For billing and fraud prevention, as per our legitimate interests in making sure that the TaskMe Platform where Clients and Taskers interact and conduct business is safe, in line with our legal obligations;
● To carry out checks on the identity and criminal background of Users, if applicable and to the extent permitted by law, for the promotion of our legitimate interest and also for public interest in making sure that our Users are safe both online and offline, prevention or detection of illegal acts, shielding the public from dishonest individuals, and ensuring the integrity of the TaskMe Platform as Taskers often have direct interaction with Clients in their homes ;
● For the investigation and understanding of the TaskMe Platform usage which is a part of our legitimate interest in making improvements to the TaskMe platform to aid in business growth;
● In order to make contact with you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers, and communications relevant to your use of the TaskMe Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users, and in promoting our business;
● For customer support purposes in order to fulfill our contractual obligations with Users;
● To conduct market research aimed at furthering our legitimate interest in optimizing the TaskMe Platform improving the TaskMe Platform and expanding our business;
● In order to investigate and resolve problems pursuant to our legitimate interests in creating an environment of safety and security for Users to meet and interact;
● To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
● For the enforcement of our Terms of Service in furthering our legitimate interests of making sure that our Agreement is followed; and
● As otherwise set forth in the Agreement.
Interest-Based Advertising. Advertisements are commonplace in user’s internet experience and we at TaskMe are of the opinion that tailored adverts help enhance this experience. TaskMe and third-party organizations affiliated with us may use cookies and other technologies to provide ads where they believe interested Users will see them. Apart from banner ads, TaskMe may advertise products, companies, and events that we think might interest you through the email address and/or phone number you provide. We may make use of Analytic Technologies on the TaskMe Platform (including our website and emails) and also in the advertisements we place on other websites and services. Some of these Analytic Technologies may monitor your activities across time and services in order to link different devices you use and provide appropriate ads and/or other content to you (“Interest-Based Advertising”).
To learn and understand more about the choices you have when it comes to third-party ads, our Cookie Policy. Advertising and marketing are done when necessary for the advancement of our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Analytics and Market Analysis. TaskMe may review information (“Market Analysis”) as necessary for our legitimate interests in making available an experience that is engaging and relevant while promoting the growth of the TaskMe Platform.
TaskMe makes use of information to provide services to Users who communicate that they are interested in these services, for example by checking a box that says so, or to Users who we believe are interested as garnered from our Market Analysis. Doing this is necessary for our legitimate interests in making available an experience that is engaging and relevant while promoting the growth of the TaskMe Platform.
Cell Phone Numbers. TaskMe may use your mobile phone number to make calls to you or send recurring text messages to you, using an autodialer or prerecorded voice, to provide you notifications about Tasks, to market (where you consent as required by law), and for the administration of the TaskMe Platform. Should you be interested in learning more about our policy or how to opt-out, please review the “Your Rights and Choices” section below or Section 9 of our Terms of Service. You may be charged a fee for standard SMS and per-minute charges by your mobile carrier. TaskMe may also send you push notification messages (with your consent when required under applicable law), which you can opt out of on your mobile device. Data rates may apply.
Call recordings. Calls to or from TaskMe or its Third Party Agents may be monitored and recorded for the purposes of quality control and training. Such calls may contain Personal Information.
6. Information Sharing
Any information we collect about you that is disclosed is done in accordance with this policy or in accordance with the means and methods we lay out at the time of collection or sharing, including as follows:
Third Party Agents. We disclose information, such as Identity Information, with organizations that process information for or on behalf of Us for our business purposes. Our Third-Party Agents are prohibited by contract from keeping, making use of, or divulging your information for any reason apart from performing the services for us. However, we may allow them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
In order for us to administer the TaskMe Platform, including processing your transactions, we may divulge your Personal Information with our agents, representatives, vendors, and service providers (“Third Party Agents”) in order for them to avail us with support services as follows:
● Email origination;
● Identity checks (currently carried out by our providers Dojah Incorporated, to the extent permitted by applicable law;
● Fraud prevention and detection (currently carried out by our providers HyperVerge Technologies Private Limited, and Dojah Incorporated.
● Receipt, invoice, or support services;
● Customer relationship management services;
● Data analytics;
● Marketing and advertising;
● Website hosting;
● Communications services;
● Technical support;
● Financial transaction fulfillment (in which we are currently supported by Paystack, which processes your Personal Information in accordance with its own privacy policy) and related chargeback and collection services; and
● To otherwise help us provide the TaskMe Platform.
Promotions. When you enter optionally and on your own accord sweepstakes, contest, or any other promotion, we may disclose information as laid out in the official rules that regulate the promotion and for administrative purposes and as required by law (e.g., on a list for winners). By participating in the promotion, you acknowledge and agree to the official rules that regulate the particular promotion, and may, except where prohibited by applicable law, allow the sponsor and/orother entities the right to utilize your name, voice, and/or likeness in advertising or marketing materials. We may on occasion reach out to you, if you want us to, with information about special events, activities, promotions, submission opportunities, and programs. You always have the ability, in your Account, to ask TaskMe not to contact you with this type of information. Please see Section 7, Your Rights and Choices, for more information.
Other Users. TaskMe brokers contact between Clients and Taskers and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, in order to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the TaskMe Platform; or (2) facilitate the performance of a Task. This exchange of information is essential to the operation of the TaskMe Platform.
Legal Obligations. TaskMe and its third-party agents may divulge your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties if required by law and to the extent permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with TaskMe’s legal or regulatory obligations; (ii) respond to a court order, warrant or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.
TaskMe and our Third-Party Agents may disclose information, including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authorities.
TaskMe reserves the right to disclose Personal Information from both private and public areas of the TaskMe Platform in the absence of a court order, warrant, or subpoena, to the extent permitted by applicable law, should we have reason to believe, at our sole discretion, that an individual is causing injury to or interfering with the rights of Users, the general public, or TaskMe or its partners, parents or affiliates.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an
emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Merger or Acquisition. TaskMe reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Public Areas. Your profile on the TaskMe Platform consists of information about you and your business and may include information such as photographs, your years in business, skills, and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Task via the TaskMe Platform, the contents of such listing will be viewable to the Taskers you select on the TaskMe Platform.
7. Your Rights and Choices
You have the right to opt out of receiving promotional communications from us, including promotional communications about the TaskMe Platform, and the right to request the removal of your Personal Information from our databases, or deactivate your account, by contacting support and submitting a ticket in app. If you have any issue deleting your account through the app contact us at privacy@artisantechng.com.
Account Settings. During registration, you choose whether to receive marketing correspondence from TaskMe. This information remains on your Profile where you can, at any point, easily edit it. After logging on, click on the “Account” tab, then select “Notifications” to make your preferred selections.
Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.
Corrections to Profile. You have the right to access, update, and correct inaccuracies in your TaskMe Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.
So that we may protect the integrity of the TaskMe Platform, there are certain pieces of information including but not limited to, age, and guarantor that you cannot alter yourself. For example, since children under the age of majority in Nigeria are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You may contact us at privacy@artisantechng.com if there is a need to make a correction to such data. Please see Section 11, Children’s Privacy, for more details.
Promotional Communications. You can opt out of receiving promotional communications from TaskMe via the Account tab in your Profile. In addition, you can opt out of email marketing by clicking on the unsubscribe link in any message. You can
opt out of promotional communications from TaskMe sent via text message at any time by following the instructions provided in those messages to text the word "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt out of only certain communications, other subscription communications may continue. Even if you opt out of receiving promotional communications, TaskMe will continue to send you non-promotional communications, such as those about your account, Tasks, transactions, servicing, or TaskMe’s ongoing business relationship with you. If you receive unsolicited promotional communications from a TaskMe domain, please let us know at privacy@artisantechng.com.
If you are a California Resident, please see the Additional Disclosures for California Residents section below.
Deleting your account. At TaskMe we respect your right to delete your account and have a process that is easy and straightforward for you to do so. To delete your TaskMe account, go to settings, click on profile. Then tap the delete account button. Fill out the form and your account will be deleted within 48 to 96 hours and a confirmation will be sent to you through notifications or email.
8. TaskMe's Information Retention Policy
We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations (see Exhibit A for exemplar document retention periods). We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.
9. TaskMe’s Security of Collected Information
Your TaskMe account is password-protected so that only you and authorized TaskMe staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your TaskMe account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
TaskMe implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. TaskMe has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every TaskMe employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.
10. Notification of Changes
TaskMe's Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as TaskMe updates and expands the TaskMe Platform.
TaskMe will endeavour to notify you of any material changes by email. TaskMe also encourages you to review this Privacy Policy periodically.
11. Children’s Privacy
This service is intended for a general audience and is not directed at children under 18 years of age.
We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting privacy@artisantechng.com. We will remove the data.
12. Contacting Us
If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the TaskMe Platform, or if you have technical problems, you may contact us at privacy@artisantechng.com.
TaskMe's staff will respond to all mail or emails from Users with questions about privacy, including the types of Personal Information stored on the TaskMe databases, and requests to know, delete, or rectify such Personal Information.